Code of Practice and Accreditations
ARQ Homes believe in professionalizing and trust, therefore we are members of keys governing bodies. To give you the assurance that your greatest asset is being taken care of by experienced and qualified professionals.
The Property Ombudsman Scheme (TPOS)
The Property Ombudsman Scheme (TPOS) has been providing consumers and property agents with an alternative dispute resolution service since 1990 and provides consumers with a free, impartial and independent alternative dispute resolution service.
The Association of Residential Letting Agents (ARLA) is the UK’s foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees. By using an ARLA Propertymark Protected agent, consumers have the peace of mind their agent will provide a professional service and their money is safeguarded by Propertymark’s Client Money Protection scheme.
The National Association of Estate Agents (NAEA) is the UK’s leading professional body for estate agency. Our members practise across all aspects of property both in the UK and overseas, including residential and commercial sales and letting, property management, business transfer, auctioneering and land. By appointing a NAEA Propertymark Protected agent to represent them, they will be safeguarded and receive the highest level of integrity and service for all property matters.
Client Money Protection (CMP)
We want to raise standards in the industry and our Client Money Protection (CMP) scheme is an integral part of this. The scheme reimburses landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.
Data Protection Act (ICO)
The ICO is the UK’s independent body set up to uphold information rights in the public interest.
Deposit Protection Service (DPS)
The Housing Act 2004 makes it compulsory for every landlord and/or letting agent that takes a deposit for an assured shorthold tenancy (AST) in England and Wales must join a tenancy deposit scheme. DPS has been providing free Custodial deposit protection since April 2007 and Insured deposit protection since 2012.
Safeagent provides peace of mind for landlords and tenants. Safeagent is the UK’s leading accreditation scheme for lettings and management agents operating in the Private Rented Sector. Established in 1999 by the Empty Homes Agency as The National Approved Letting Scheme (NALS) with the backing of the industry, the aim was to establish a single badge for consumers to look for and understand the service and protections a firm offered through adherence to strict accreditation criteria. Recently rebranded as safeagent, we are well-respected – recognised by Government, consumer groups and industry bodies. safeagent is the only agent organisation whose sole focus is consumer protection, operating across the UK on a not-for-profit basis.
The Consumer Codes Approval Scheme
London Landlords Accreditation Scheme (LLAS)
The London Landlord Accreditation Scheme (LLAS) launched on 9 July 2004 as a partnership of London boroughs, landlord organisations and educational organisations to recognise good practice and improve conditions in the private rented sector. The scheme provides training and on-going professional development. It asks that landlords and agents comply with a code of conduct and fulfil the fit and proper person requirement.
Property Ombudsman Scheme (TPOS)
As members of The Property Ombudsman Scheme (TPOS) we aim to provide our customers with the highest level of customer care. But we understand that sometimes things can go wrong, so we have outlined below our complaint procedure which is in line with TPOS