Helping Tenancies Team
At ARQ Homes we want your time in the property to be as enjoyable and stress free as possible. Below is advise to assist you should you incur a maintenance concern, to ensure the correct action is taken, in a suitable time frame.
Useful Contact Information for Tenants
Emergency Contact Information
Police - Dial 999 - for non-emergency call 0300 123 1212
Fire - Dial 999 - for non-emergency call 101
Ambulance - Dial 999 - for non-emergency call 111
National Grid - 0800 111 999 - Dial if you smell gas, think you have a gas leak, or are worried that fumes containing carbon monoxide are escaping
Utility Providers Information
British Gas - https://www.britishgas.co.uk - 0845 609 1122
EDF Energy - https://www.edfenergy.com - 0800 085 000
nPower - https://www.npower.com - 0845 603 0181
EON UK - https://www.eonenergy.com - 0345 052 0000
Scottish Power - https://www.scottishpower.co.uk - 0845 270 0700
SSE - https://sse.co.uk/home - 0345 026 2658
Thames Water - https://www.thameswater.co.uk - 0845 920 0888
Essex and Suffolk Water - https://www.eswater.co.uk - 0345 782 0111
Local Council Information
Newham - https://www.newham.gov.uk - 020 8430 2000
Barking & Dagenham - https://www.lbbd.gov.uk - 020 8215 3000
Redbridge - https://www.redbridge.gov.uk - 020 8554 5000
Havering - https://www.havering.gov.uk - 01708 434343
Thurrock - https://www.thurrock.gov.uk - 01375 652652
Basildon - https://www.basildon.gov.uk - 01268 533 333
Waltham Forest - https://www.walthamforest.gov.uk - 020 8496 3000
Tower Hamlets - https://www.towerhamlets.gov.uk/Home.aspx - 020 7364 5000
General Maintenance Concerns
As you live in your home certain maintenance would arise with use, which is your responsibility to deal with (being within your capability). Such examples are:
- Replacing light bulbs.
- Replacing batteries in smoke alarms, doorbells and thermostats.
- Tightening loose screws, for example in door handles.
- Checking fuses when they trip and replacing where required.
- Cleaning of mould if formed.
Reporting New Maintenance Concerns
From time to time, maintenance concerns can crop up within a property. Should you experience a maintenance issue, then rest assured they will be communicated to the Landlord for you. However follow these steps to report your concern which will assist the ‘Helping Tenancy team’. (Details are also in your Tenants Welcome pack)