Code of Practice

ARQ Homes believes in professionalise and trust, therefore we are members of keys governing bodies. To give you the assurance that your greatest asset is being taken care by experiences and qualified professionals.

Image by Ben Rosett

The Property Ombudsman Scheme (TPOS)

The Property Ombudsman Scheme (TPOS) has been providing consumers and property agents with an alternative dispute resolution service since 1990 and provides consumers with a free, impartial and independent alternative dispute resolution service.


ARLA Propertymark

The Association of Residential Letting Agents (ARLA) is the UK's foremost professional body for letting agents. Its members are professionals working at all levels of letting agency, from business owners to office employees. By using an ARLA Propertymark Protected agent, consumers have the peace of mind their agent will provide a professional service and their money is safeguarded by Propertymark’s Client Money Protection scheme.


NAEA Propertymark

The National Association of Estate Agents (NAEA) is the UK's leading professional body for estate agency. Our members practise across all aspects of property both in the UK and overseas, including residential and commercial sales and letting, property management, business transfer, auctioneering and land. By appointing a NAEA Propertymark Protected agent to represent them, they will be safeguarded and receive the highest level of integrity and service for all property matters.


Client Money Protection (CMP)

We want to raise standards in the industry and our Client Money Protection (CMP) scheme is an integral part of this. The scheme reimburses landlords, tenants and other clients should an agent misappropriate their rent, deposit or other client funds.


Data Protection Act (ICO)

The ICO is the UK's independent body set up to uphold information rights in the public interest.


Deposit Protection Service (DPS)

The Housing Act 2004 makes it compulsory for every landlord and/or letting agent that takes a deposit for an assured shorthold tenancy (AST) in England and Wales must join a tenancy deposit scheme. DPS has been providing free Custodial deposit protection since April 2007 and Insured deposit protection since 2012.



Safeagent provides peace of mind for landlords and tenants. Safeagent is the UK’s leading accreditation scheme for lettings and management agents operating in the Private Rented Sector. Established in 1999 by the Empty Homes Agency as The National Approved Letting Scheme (NALS) with the backing of the industry, the aim was to establish a single badge for consumers to look for and understand the service and protections a firm offered through adherence to strict accreditation criteria. Recently rebranded as safeagent, we are well-respected – recognised by Government, consumer groups and industry bodies. safeagent is the only agent organisation whose sole focus is consumer protection, operating across the UK on a not-for-profit basis.


The Consumer Codes Approval Scheme

The Consumer Codes Approval Scheme (CCAS) aims to improve customer service standards by: the approval and promotion of codes of practice through code sponsors, approved by the Chartered Trading Standards institute (CTSI)


London Landlords Accreditation Scheme (LLAS)

The London Landlord Accreditation Scheme (LLAS) launched on 9 July 2004 as a partnership of London boroughs, landlord organisations and educational organisations to recognise good practice and improve conditions in the private rented sector. The scheme provides training and on-going professional development. It asks that landlords and agents comply with a code of conduct and fulfil the fit and proper person requirement.


355-357 Barking Road, East Ham, London, E6 1LA

0208 472 0011

Subscribe Form

  • Facebook
  • Instagram
  • Twitter

© 2020 ARQ Homes, all rights reserved.